361 - You Had Me At Hello: Identifing and Owning Your Style of Communication for Talking with Teens and Other Tough People

Thursday, September 28
11:30 AM–12:45 PM

Location: Room 224

Days: Thursday, 28 September
NRPA Three Pillars: Social Equity
Track: Professional Development
Session Type: Education Session

Both introverts and extroverts will have choices of communication styles to identify their "street style." Your style will be tailored to fit your confidence, skills and purpose when approaching a group of teens hanging around the front door of your park, dealing with upset adults at sports events, or mediating arguments among children. Assess how to own your environment by responding to behavioral cues, quickly establishing relationships, and offering options for positive outcomes.

CEU Credits: 0.1

Learning Outcomes:
Identify your style of communication for effectively resolving challenging situations with teens, and other tough people.
Demonstrate behavior management techniques through responsive and directional language.
Describe actions for responding to behavioral cues to increase safety in indoor and outdoor spaces.