143 - Managing Risk When Failure Is Not an Option

Tuesday, September 26
2:35 PM–3:50 PM

Location: Room 221

Days: Tuesday, 26 September
Track: Aquatics
Session Type: Education Session
NRPA Three Pillars: Health & Wellness

In an aquatic environment, failure to protect patrons can be catastrophic. The book "Managing the Unexpected: Resilient Performance in an Age of Uncertainty" outlines five concepts that can help to mitigate risk for an industry and agency willing to address the issue. Session includes many real life examples highlighting the importance of being a high-reliability industry.

CEU Credits: 0.1

Learning Outcomes:
Introduce attendees to the concept of High Reliability Organizations for recreation and aquatic risk management and five concepts that help avoid risk in environments where risk is unacceptable.
Each of the five concepts will be defined and illustrated with examples and case studies from park facilities and aquatic environments.
Using real life examples participants will work through situations where small incidents or responses could lead to catastrophe, and how to best ensure processes are in place to mitigate that risk.