170 - Effective Communication: The Key to Your Long-Term Success

Tuesday, September 26
2:35 PM–4:50 PM

Location: Learning Playground

Days: Tuesday, 26 September
NRPA Three Pillars: Social Equity
Track: Professional Development
Session Type: Learning Playground

The film "Cool Hand Luke" is credited with the saying, "What we've got here is a failure to communicate." Yet, it's true. Most failures are related to a lack of communication. This session will help you become an effective communicator regardless of whether you're presenting a report to the city council, addressing a room full of citizens, or being interviewed by an aggressive reporter. You'll have hands-on practice in learning strong preparation, framing, key messages and effective delivery.

CEU Credits: 0.2

Learning Outcomes:
Develop effective preparation techniques to ensure you are ready for any questions
Identify and implement ways to better connect with your audience by using framing and the development of key messages
Practice communication delivery techniques that help ensure your message gets through